Privacy Policy

1. Definitions

For the purposes of this Privacy Policy:

• Personal Data: means any data about an individual who is identifiable by or in relation to such data.
• Data Principal: means the individual to whom the personal data relates.
• Processing: includes collection, storage, use, sharing, disclosure, organization, retrieval, deletion, or any other operation performed on personal data.
• Consent: means a free, specific, informed, unconditional, and unambiguous indication of the Data Principal's agreement to process their personal data.

2. Information We Collect

We may collect the following categories of personal data:

3. Purpose of Processing Personal Data

We process your personal data for the following purposes:

• To provide requested products and services
• To respond to enquiries and customer support requests
• To facilitate account registration and management
• To communicate important service-related information
• To provide financial education, newsletters, and marketing communications (where consent has been obtained)
• To comply with legal, regulatory, and compliance obligations
• To improve website functionality, security, and user experience
• To prevent fraud, misuse, and unauthorized access

We process personal data only for lawful purposes and to the extent necessary for those purposes.

4. Consent

Where required by applicable law, we obtain your consent before collecting or processing your personal data.

By voluntarily submitting your personal data through our website, forms, applications, or other channels, you consent to the collection and processing of such information for the purposes described in this Privacy Policy.

You may withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

Please note that withdrawal of consent may impact our ability to provide certain services.

5. Children's Data

Our services are primarily intended for individuals who are legally competent to enter into contracts.

Where personal data of a child is collected or processed, we will obtain verifiable consent from the parent or lawful guardian as required under applicable law.

Parents or guardians may contact us to review, update, or request deletion of a child's personal data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Recognize returning users
• Analyze website traffic and usage patterns
• Enhance user experience
• Personalize content and services

Users may manage cookie preferences through browser settings. Disabling cookies may affect the functionality of certain website features.

7. Sharing and Disclosure of Personal Data

We do not sell or rent personal data.

We may share personal data with:

• Service providers and business partners acting on our behalf
• Technology and hosting providers
• Marketing and communication service providers
• Regulatory authorities and government agencies where legally required
• Professional advisors, auditors, and legal consultants

All such parties are required to maintain appropriate confidentiality and security measures.

8. Cross-Border Transfer of Personal Data

Where permitted by applicable law, personal data may be processed or stored outside India by service providers engaged by Edwin Finserv.

We take reasonable measures to ensure that such transfers are subject to appropriate safeguards and comply with applicable legal requirements.

9. Data Security

We implement reasonable technical, administrative, and organizational measures to protect personal data against:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we strive to protect personal data, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Provide products and services
• Comply with legal, tax, accounting, regulatory, and record-keeping obligations
• Resolve disputes and enforce agreements

When personal data is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and internal retention policies.

11. Rights of Data Principals

Subject to applicable law, you may have the right to:

• Request information regarding the personal data being processed
• Request correction or updating of inaccurate or incomplete personal data
• Request erasure of personal data when it is no longer required
• Withdraw consent previously provided
• Nominate another person to exercise rights on your behalf in accordance with applicable law
• Seek grievance redressal regarding the processing of personal data

To exercise any of these rights, please contact us using the details provided below.

12. Grievance Redressal

If you have any questions, concerns, complaints, or requests relating to your personal data or this Privacy Policy, you may contact us:

We will acknowledge and address grievances within the timelines prescribed under applicable law.

If you are not satisfied with our response, you may seek remedies available under applicable law and approach the relevant authorities as permitted.

13. Marketing Communications

We may send newsletters, financial updates, educational content, promotional communications, and service-related notifications.

Where required by law, such communications will be sent only after obtaining your consent.

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of such external websites.

Users are encouraged to review the privacy policies of third-party websites before providing personal information.

15. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time.

Any changes will be posted on this page along with the revised effective date. Continued use of our website or services after such changes constitutes acceptance of the updated Privacy Policy.

16. Contact Us

For any questions regarding this Privacy Policy or the processing of personal data, please contact: